Knowledge Management - Dirk Balfanz

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Knowledge Management

Working on mobile systems, I researched with a team of colleagues for several years in the area of mobile information systems. The topic of handling knowledge in mobile situations with the help of electronic systems became soon a major topic as well of conceptual work as of system design.

Our understanding of mobile KM had as its focus the seamless integration of mobile work into the corporate knowledge management control loop particular in spatially distributed business processes (short: mobile processes), in which:
  • knowledge is associated while performing tasks,
  • tasks necessitate out-of-office work,
  • and tasks necessitate communication.

Hereby, the most important organisational knowledge goals specific to mobile work can often be classified as :
  • facilitating the registration and sharing of insightswithout pushing the technique into the foreground anddistracting mobile workers from the actual work,
  • exploiting available and accessible resourcesforoptimized task handling, whether they are remote (athome, in the office, or on the Web) or local (accompanying or at the customer’s site), and as
  • privacy-aware situational support for mobileworkers, especially when confronted with ad-hocsituations.

That is, mobile KM systems must not only provide mobile access to existing KM systems, but also contribute to at least some of the management goals above. With our research work we provided a definition for mKM and worked out a reference architecture for mKM systems as a basis for verifying and comparing concepts and system architectures.
Dirk Balfanz, Matthias Grimm, Mohammad-Reza Tazari: A Reference Architecture for Mobile Knowledge Management.
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Proceedings of Dagstuhl-Seminar 05181: Mobile Computing and Ambient Intelligence. Wadern, 2005

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